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Service management by James A. Fitzsimmons. Publication date 1998 Topics Service industries -- Management. Publisher McGraw-Hill Collection inlibrary; printdisabled; internetarchivebooks; china Digitizing sponsor Internet Archive Contributor Internet Archive Language English. Access-restricted-item true Addeddate 2012-01-16 19:50:05 Bookplateleaf 0003 Boxid IA176801 Camera Canon EOS 5D Mark II ...

James Fitzsimmons Service Management Nrcgas

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Solution Manual for Service Management Operations, Strategy, Information Technology, 8th Edition James A. Fitzsimmons. Table of Content. Chapter 1: The Service Economy Chapter 2: Service Strategy Chapter 3: New Service Development Chapter 4: The Service Encounter Chapter 5: Supporting Facility and Process Flows Chapter 6: Service Quality

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Service Management: Operations, Strategy, and Information Technology, 4th Edition by Fitzsimmons, James A.; Fitzsimmons, Mona J Seller A2zbooks Published 2003 Condition Very Good Condition Edition 4th Edition ISBN 9780072868203 Item Price $

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Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service ma James Fitzsimmons' 1982 McGraw-Hill text, Service Operations Management, the first book on the topic, defined the field of service operations management.

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Service Management: Operations, Strategy, Information Technology James A. Fitzsimmons , Mona J. Fitzsimmons , Sanjeev Bordoloi No preview available - 2014 Bibliographic information

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--Quantitative models for service management --Forecasting demand for services --Managing service inventory --Managing service projects --Endnote --Name index --Subject index. Responsibility: Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J ...

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Englisches Buch: Service Management - von James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi - (McGraw-Hill Higher Education) - ISBN: 1259010651 - EAN: 9781259010651

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